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Posted by: Avonelle Lovhaug
Publication Date: 8/21/2008 5:00:00 PM
Just the other day I sent a proposal to one of my customers for ongoing support. I prefer to establish a flat-rate monthly support plan for my customers, which can be used for questions, troubleshooting, bug fixes, and emergencies. The flat rate arrangement is good for my customers, because they can budget for it appropriately. It is also nice for them, because they don't have to make an investment decision each time they call. ("Is this question worth getting charged?") I always prioritize my customers who have this kind of arrangement.
This post by Lynette Chandler at Small Business Branding covers why you need a plan for technical problems before they happen.
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As someone with over 20 years of software development experience and currently a small business owner, it has been a pleasure working with Avonelle. In addition to being a talented developer, Avonelle also has database expertise and system design skills. Avonelle is open minded and willing to discuss various methodologies for achieving a project goal. She is also not afraid to ask questions which is vital in a software development project. Her up-front project cost (not estimate) is very helpful in budgeting for a project.
--Dwayne Wolterstorff, Owner @ Fair
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