Business-focused custom software

Not all businesses do, but it can certainly come in handy. I recently got a call from one of my clients with an urgent request to hide a particular feature from users while they spent some time reviewing it. The issue was that their process to prevent misuse of their site had allowed a bad actor through, resulting in some fraud for a legitimate user. Yikes!

Because this client is a regular support client, I provide a high level of responsiveness for their requests. I was able to adjust their application and get the solution deployed in less than half a day.

When hiring a software consultant or team, consider what level of responsiveness they offer, and also what you might need. I have known clients who were frustrated because their needs were too small to be prioritized by their vendor in a timely fashion. Waiting days or weeks or longer for urgent requests may not be a good option for your business.