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Do you need high responsiveness from your consultant?

Not all businesses do, but it can certainly come in handy. I recently got a call from one of my clients with an urgent request to hide a particular feature from users while they spent some time reviewing it. The issue was that their process to prevent misuse of their site had allowed a bad actor through, resulting in some fraud for a legitimate user. Yikes!

Because this client is a regular support client, I provide a high level of responsiveness for their requests. I was able to adjust their application and get the solution deployed in less than half a day.

When hiring a software consultant or team, consider what level of responsiveness they offer, and also what you might need. I have known clients who were frustrated because their needs were too small to be prioritized by their vendor in a timely fashion. Waiting days or weeks or longer for urgent requests may not be a good option for your business.

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What the critics are saying...

From my experience with Avonelle, she can be relied on to deliver whatever she promises--always on time and for the quoted cost. She'll ask the right questions to make sure that what she delivers truly meets the business need. Her expertise has been invaluable. All that at a very reasonable rate!

Kim Merriman, Operations Manager @ HousingLink